Grunt work lowers CSAT
of Reps overwhelmed by tool juggling.
Agree AI gives reps more time.
Agents, Crush CSAT & Resolution Times
Surface Knowledge in 1-Click
GPTfy AI instantly surfaces relevant case context and knowledge articles using advanced semantic search technology.
Answer Customers Instantly
Deliver accurate responses in seconds with AI trained on your knowledge base and case history.
Team Leads, KPIs & Team Metrics
Monitor Service Quality in Real-Time
Analyze customer sentiment across chat, call transcripts, emails, and notes to prevent escalations. Powered by our AI-driven insights platform.
Optimize Knowledge Management
Identify specific knowledge gaps through AI analysis, then automate targeted article creation.
Directors, ROI & Service Operations
Gain Actionable Insights
Get automated case sentiment analysis and deeper insights by applying AI to unstructured support data.
Improve Knowledge Management
Surface knowledge gaps and update documentation with AI-assisted content generation for better self-service.
Why Leading Companies Choose GPTfy for Service Cloud
AHT Reduced by 47%
Agents spend 26 fewer minutes per hour searching for information and drafting responses, handling 2.1x more cases in the same time.
Boost FCR by 35%
End frustrating follow-ups and transfers. AI-powered knowledge instantly delivers the right solution on the first customer interaction.
Increase CSAT by 24% in 30 Days
Customers don't want 'friendly' service—they want fast, accurate resolutions. Deliver both and watch satisfaction metrics climb immediately.
Key Features That Transform Service Delivery
CSAT-Boosting Response Generator
Create perfect, on-brand responses in seconds so your agents can focus on complex problem-solving instead of repetitive typing.
SLA-Driven Knowledge Assistant
Surface exactly the right solution based on case details without agents having to construct complex searches or browse multiple articles.
NPS & Sentiment Analyzer
Identify customer frustration before it escalates and determine the true issue beneath the stated problem to drive higher resolution rates.
ROI-Focused Service Intelligence
Transform reactive support into proactive experience management with AI that spots emerging issues before they become widespread problems.
More resolutions. Fewer escalations.
Discover how GPTfy AI can transform your Service Cloud experience in 30 minutes. We'll show you real examples based on your use cases.
Book 30 mins. See CSAT scores improve.100% Salesforce Native. AppExchange Security Approved.
Unlike other AI solutions that can send your case details and service records to 3rd Party AI systems without masking, GPTfy runs in your Salesforce Org and uses your company's secured AI infrastructure. Get Multi-layered PII protection, and comply with PCI-DSS, GDPR & service industry standards.