Sync Email to Salesforce. Full Context, No Manual Logging.
GPTfy Email Sync connects Gmail or Outlook to Salesforce so reps see inbox in the CRM, match emails to contacts and opportunities, and use autosync so the right emails are logged automatically—with controls to exclude marketing or internal mail.
Most sales email lives in Gmail or Outlook; only a fraction gets logged in the CRM. Email Sync brings inbox into Salesforce, matches threads to contacts and opportunities, and with autosync runs on a schedule you set; exclusions (e.g. marketing, internal) keep the CRM relevant so AI and Account 360 have full context.
What's inside this demo
Inbox in Salesforce
- Connect Gmail or Outlook; view and select emails from your inbox inside Salesforce (built into the GPTfy package, not a separate plugin).
- Quick match links the selected email to the right contact and account; optionally choose the opportunity to log under.
Full Conversation Context
- Logged emails give the CRM complete context of rep–customer conversations so Account 360 and other AI prompts have accurate data.
- Reps don't switch ecosystems to log every email; the workflow is automated.
Autosync and Controls
- Set sync frequency (e.g. every 8 hours or daily); emails are synced automatically according to your rules.
- Exclude marketing emails and internal domains so only relevant customer communication is synced.
Use this video when
Only a fraction of rep–customer email makes it into Salesforce and you want full context for forecasting and AI.
You want to stop asking reps to manually log emails and switch between email and CRM.
You use Account 360 or other AI and need the CRM to have complete email context.
Frequently asked questions
Yes. GPTfy Email Sync supports Gmail and Outlook. You connect your account and can view your inbox inside Salesforce. Email Sync is built into the GPTfy managed package, not a separate plugin.
When you import selected emails, Quick Match links them to the right contact (e.g. by sender/recipient email) and account. You can optionally choose which opportunity to log the email under. With autosync, matching runs automatically according to your rules.
Autosync runs on a schedule you set (e.g. every 8 hours or daily). You can exclude marketing emails and internal domains so only relevant customer communication is synced. This keeps the CRM updated without manual logging and gives Account 360 and AI full context.
Reps have real conversations in Gmail or Outlook; Salesforce requires them to stop, switch context, and log each email manually. That workflow breaks down. Email Sync brings inbox into the CRM and with autosync eliminates the bottleneck so the CRM has complete conversation context.
Ready to see this in your Salesforce org?
Book a 45-minute session and we'll walk through this use case using your own data.
Video transcript
Last updated: March 2026
