WhatsApp Call or Text Your Salesforce CRM.
89%of customers frustrated by repeating their issue to multiple representatives across channels (Salesforce, 2024)
The Problem: Field Reps Cannot Update Salesforce From the Road
CRM Updates Wait Until Reps Get Back to a Laptop
Reps dictate updates via WhatsApp. AI transcribes and writes to Salesforce automatically. Watch the WhatsApp demo and Security Layer.
International Support Teams Pay Per-Minute Fees for Every Call
Route voice and text through WhatsApp Business API. Zero per-minute charges. See how GPTfy delivers empathetic responses.
Customer Service, Scale Global Support
24/7 Voice and Text Support
Customers call or text in 100+ languages. AI responds instantly. See CSAT sentiment analysis in action.
Knowledge Base Access by Voice or Text
RAG-powered AI searches knowledge articles and delivers accurate answers via voice or text.
Business Operations, One Global Number
Single WhatsApp Number for All Regions
One global WhatsApp number. Zero international costs. Watch the full integration demo.
Partner Self-Service via Voice or Text
Partners call or text for inventory and pricing. Reduce support costs by 75% with AI-powered responses.
Why Choose WhatsApp Integration
75% Communication Cost Reduction
Eliminate international costs. One WhatsApp number serves global customers. Watch the integration demo.
Voice and Text available in 100+ Languages
Support customers in their native language with AI transcription, translation, and processing.
24/7 Voice and Messaging Support
Answer every call or text instantly. Customers choose voice or text anytime.
Powerful Capabilities
Call or Text Your WhatsApp Number
WhatsApp call or text your business number from anywhere in any language.
AI Validates & Processes
AI validates identity, transcribes calls, processes texts, and translates to your language.
Access Data & Knowledge
AI retrieves Salesforce data or searches knowledge articles using RAG technology.
Respond via Voice or Text
AI responds via voice or text and automatically updates Salesforce with details.
Key Takeaways
- Single WhatsApp Business API number serves voice calls and text messaging globally with zero international fees
- RAG pipeline searches Salesforce knowledge articles to deliver accurate answers via voice or text
- Contact validation matches WhatsApp numbers against Salesforce records before sharing account data
- Security Layer masks PII fields before any message content reaches your AI provider via Named Credentials
- Supports 100+ languages with real-time AI transcription and translation through BYOM architecture
Frequently Asked Questions
GPTfy connects WhatsApp Business API (supporting both voice calls and text messaging) directly to your Salesforce CRM. When someone WhatsApp calls or texts your business number, AI validates their phone number against Salesforce contacts, understands their question through voice transcription or text processing in any language, retrieves relevant data from Salesforce or knowledge articles using RAG technology, and responds via WhatsApp voice or text while automatically updating CRM records.
WhatsApp voice calls eliminate international calling charges since they use internet connectivity (WiFi or data). Unlike traditional phone calls requiring international plans or toll-free numbers, WhatsApp calls to your business number are free for customers worldwide, and you avoid telecommunications infrastructure costs.
Text messaging via WhatsApp is asynchronous - customers message when convenient and receive instant AI responses without real-time conversation. Voice calls are synchronous conversations ideal for complex questions. Both access the same Salesforce data and knowledge articles, both support 100+ languages, and both update Salesforce automatically.
Yes, validated customers can WhatsApp call or text your business number to ask about account status, order history, case updates, payment information, and more. AI accesses Salesforce data in real-time to provide accurate, personalized responses through voice or text based on their specific account records.
GPTfy uses RAG (Retrieval-Augmented Generation) technology to search your Salesforce knowledge articles, support documentation, and FAQs. Whether a customer calls or texts a question, AI finds relevant information from your actual content and delivers accurate answers via WhatsApp voice response or text message in their language.
All WhatsApp interactions pass through GPTfy's Security Layer, which masks PII before data reaches any AI model. Caller identity is validated against Salesforce Contacts before account-specific data is shared. Every interaction is logged in a Security Audit Record with full details of what was requested and returned.
Get WhatsApp Voice and Text for Your Salesforce
Book a 30-minute demo and experience how WhatsApp voice calls and text messaging answer customer questions using Salesforce data and knowledge articles in 100+ languages.